Technical Support
3B Software's Technical Support Center covers FAQs, bulletins, requirements, or a technical question regarding 3B Software products.
Visit our Customer Service Center for questions regarding re-downloads, orders, billing, and other non-technical support.
Registry Repair FAQ
Why does Registry Repair Pro 'freeze' while scanning? Answer >
The registry is a massive database of information about your computer, software, and every user on your PC. It may take a few minutes to scan and find any and all errors in your computer's registry.
How do I uninstall Registry Repair Pro? Answer >
There are two easy methods of uninstalling Registry Repair Pro.
First Method
- Click on Start.
- Go to Programs.
- Go to 3B Software.
- Select Registry Repair Pro.
- Click on uninstall and follow the directions.
Second Method
- Click on Start.
- Go to Settings.
- Go to Control Panel.
- Click on Add/Remove Programs Icon.
- Look for Registry Repair Pro in the list.
- Click it and follow the instructions.
I purchased the full version or Registry Repair, but I keep getting the trial. Why? Answer >
The full version has not been installed yet. Please uninstall the trial version of Registry Repair, than install the full version that you downloaded after your purchase. You have to double click on the setup icon than follow the instructions.
If you do not have that download anymore please contact our Technical Support Staff and they will help you.
I have lost my download of Registry Repair Pro. Where can I get another one? Answer >
FreeMem FAQ
How can I install FreeMem Professional? Answer >
After you download the program, double click on the icon. It will install the software on your computer.
What does FreeMem do? Answer >
FreeMem makes sure that your memory (RAM) gets used at its best. By freeing-up the specified amount of memory, you can ensure that your PC is working at its best and you can ensure that your PC does not bother you by accessing the swapfile too often. You can also get a just-rebooted feeling if you choose to free-up larger amounts of RAM.
Why use FreeMem frequently? Answer >
Freeing-up memory is as important as defragmenting your hard disk. Both is most important to boost your computing experience. Defragmenting your hard disk makes sure that your data is accessed in the most efficient way. Freeing-up your memory makes sure that the hard disk is not accessed while loading this data. A swapfile access during a file-load has the same effect as a fragmented hard disk. And you do defragment your hard disk, don't you? Why not activate the turbo-option for your memory by using FreeMem?
Will FreeMem increase my system stability? Answer >
FreeMem does not harm your system files in any way. It does not use VXDs or any other special memory driver. The fact that you have free memory available at most times, does increase your system stability. There is no need to reboot any more.
How do I uninstall FreeMem Professional? Answer >
There are two easy methods of uninstalling FreeMem.
First Method
- Click on Start.
- Go to Programs.
- Go to 3B Software.
- Select FreeMem.
- Click on uninstall and follow the directions.
Second Method
- Click on Start.
- Go to Settings.
- Go to Control Panel.
- Click on Add/Remove Programs Icon.
- Look for FreeMem in the list.
- Click it and follow the instructions.
I am using other memory managers. Are there any compatibility issues? Answer >
We cannot recommend any other memory management software to work at the same time as FreeMem. It's not a good idea to implement two different memory management strategies at the same time. In most cases this will give you a slower PC performance and not the expected increase. However, there is one excellent add on for FreeMem and that's "Cache Management". There is no problem optimizing your file cache when using FreeMem.
What are system requirements for FreeMem Professional? Answer >
FreeMem is tested with all known versions of:
Microsoft Windows® 7
Microsoft Windows® Vista
Microsoft Windows® XP
Microsoft Windows® ME
Microsoft Windows® NT 4.0
Microsoft Windows® 2003
Microsoft Windows® 2000
Microsoft Windows® 98
Microsoft Windows® 95
Other requirements are:
2 MB hard disk space
32MB of memory
My PC seems slower than before, what have I done wrong? Answer >
FreeMem will not make your PC slower. It is designed to increase your PC's performance. Please check the values that FreeMem is set at to make sure they are not to high. To start, we highly recommend trying to free up half of your available memory.
I have lost my download of FreeMem, where can I get another one? Answer >
Digital TV for PC 3 FAQ
Why doesn't Digital TV for PC 3 work on my PC? Answer >
Please make sure that you're connected to the Internet in order for Digital TV for PC 3 to function. If you have any firewall running, please ensure that Digital TV for PC 3 is not being blocked from connecting to the Internet. Please check your firewall manual for more information to allow a program to connect to the Internet.
What is the recommended internet connection speed for Digital TV for PC 3? Answer >
At least a DSL connection is highly recommended to watch Digital TV for PC 3 for the best results.
Can I watch a TV channel in Full Screen mode? Answer >
Yes, you can watch Digital TV for PC 3 on a full screen mode by double clicking on the video and pressing the Esc key on your keyboard to exit full screen mode. You can also click on the Full Screen icon which is located on the lower left of Digital TV for PC 3 screen.
Why isn't there any sound while I'm playing any channels? Answer >
Please ensure that your speakers are not muted.
I have lost my download of Digital TV for PC 3, where can I get another one? Answer >
How does Digital TV for PC 3 keeps itself up-to-date? Answer >
Digital TV for PC 3 comes with a Live Update program that regularly keeps the TV channels up-to-date. This also includes updating the program itself automatically for newer version.
Why does Digital TV for PC 3 keeps showing 'buffering' before playing a video or why does it occur while watching a TV channel? Answer >
Buffering is a situation which occurs when DTV4PC media player is saving portions of a live streaming media to local storage for playback.
Does Digital TV for PC 3 work on MAC/Apple Products? Answer >
Digital TV for PC 3 does not work directly on a MAC/Apple computer. You may run it if you have Parallels Software or run another virutization software that can run Windows. We are constantly looking for new ways to cater to everyone out there so keep checking back and we may be able to in the future!
Can I watch Digital TV for PC 3 on my television? Answer >
You may view Digital TV for PC 3 by purchasing a video cable (VGA, DVI, HDMI, or S-Video) to hook up in between your TV screen and your PC. Please see your local Best Buy or Fry’s Electronics as they will have the cable you need.
Other Questions
How do I uninstall my 3B Software product? Answer >
There are two easy methods of uninstalling your 3B Software program.
First Method
- Click on Start.
- Go to Programs.
- Go to 3B Software.
- Select the program you wish to uninstall.
- Click on uninstall and follow the directions.
Second Method
- Click on Start.
- Go to Settings.
- Go to Control Panel.
- Click on Add/Remove Programs Icon.
- Look for the program you wish to uninstall in the list.
- Click it and follow the instructions.
Need help with other 3B Software products? Contact us here.